OS: Windows Server 2019 Datacenter.
Crystal Reports 2020 188.8.131.5232
I am facing an issue where I have installed SAP Crystal Reports 2020 and when I try and launch the application, it tries to open the process, then goes suspended, crashes and loops until it ends the process completely.
I have installed using Run as Administrator and Install Application on Remote Desktop options (as this is on a Citrix server), both with the same results as mentioned above.
I have found some other posts and forums, where I have tried some of the advice supplied, but not managed to get anything that has helped, so raising new post with full error in the hope of getting some assistance.
-Open report to see if Launch page is broken and apply the reg key to skip. (Unsuccessful)
-Reinstallation after marking the Setup file to Run as Administrator. (Unsuccessful)
-Attempted to rebuild the server from scratch and install fresh installation. (unsuccessful)
Here is the error message that is being populated in Event Viewer each time I try and launch Crystal Reports:
Faulting application name: crw64.exe, version: 184.108.40.20632, time stamp: 0x5ed56e73
Faulting module name: ntdll.dll, version: 10.0.17763.4974, time stamp: 0xfb111856
Exception code: 0xc0000005
Fault offset: 0x000000000005e6db
Faulting process id: 0x13cc
Faulting application start time: 0x01da2c4d53e76285
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\crw64.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3b8d8d60-65c0-47f3-8894-3eaaded08f9d
Faulting package full name:
Faulting package-relative application ID:
This may or may not have anything to do with your issue but have you configured the TEMP and TMP environment variables to point to a folder where the users have access? By default, Crystal stores is temp files in the user's temp folder under C:\Users\<user name>\AppData. Many times Citrix is configured to not allow access to those folders.