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Rule Policies in ITSM

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Hi all

I have a requirement:

Using the Rule Policies tool, fill custom field in ZMRQ with the value from field "Sold-To Party", provided that it is not equal to a certain value.

I would like to do without abap

There is a very convenient tool Rule Policies

But there is no "Sold-To Party" in the attributes, which would allow me to specify a condition.

In transaction CRMC_ERMS_REPOSITORY I see that you can add an attribute, but I’m at a loss. I don't know what value should be specified in these columns.

similar to field BP_CHG_MANAGER

I will be glad for any help

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Answers (1)

Answers (1)

Active Participant
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Hello daurenn,

Can you use 'Customer' from the drop down and assign the SOLD TO PARTY Business Partner.

There's a old blog, might be useful

Partner determination via Rule policy ITSM / CHARM (NO ABAP REQUIRED). | SAP Blogs

1165357 - Sold-to-Party is not assigned to Service Desk message - SAP for Me