Unable to activate Desktop Agent for iRPA

[PavanM]

Hi All,

I am getting a blank screen when I login to Desktop Agent. And the warning message on Desktop Agent says "Waiting for user to enter credentials". Same is the case when I start it after a restart and shutdown of Desktop agent. I've gone through these links given below which is related to this issue.

https://answers.sap.com/questions/12937467/irpa-desktop-studio-error-desktop-agent-already-ru.html

https://answers.sap.com/questions/13483798/sap-irpa-desktop-agent-unable-to-complete-tenant-r.html

https://answers.sap.com/questions/13484820/sap-irpa-desktop-agent-incompatible-with-universal.html

I've also added the Mass Registration Path as shown in this link below.

https://help.sap.com/viewer/c836fab4182e45548b6c6c6d0d0a9146/Cloud/en-US/12f6e3b9a802495ca129d20db2a...

I am using Chrome browser. I am logging in to Desktop Agent with my SAP global password, these are the same credentials to connect to BTP where iRPA instance is running.

1. Screen 1 - Showing my login credentials

2. Screen 2 - The URL that I am giving to login

3. Screen 3 - This are two the blank popup screens that I get after logging in. Nothing happens after I get this screen.

4. Screen 4 - When I click on About button.

Please let me know how to fix this issue.

Thank you.

[Vladimir_Kosovt]

As far as I can see you have IExplorer 11 disabled or uninstalled.

[former_member17397]

Hi !

Could you please that your Internet Explorer meets all requirements described in these two notes ?

https://launchpad.support.sap.com/#/notes/2961047

https://launchpad.support.sap.com/#/notes/2796986

Let me know if it worked.

Thanks a lot and best regards,

Baptiste