SUM SP17 Startup issue + ERROR: SUM folder belongs to root or has root files!

[former_member262203]

Hello Gurus,

Environment is BASIS 731 level 06, ASE 15.7 on Aix 7.1

We have to upgrade it to Support pack level minimum 14 doing it with SUM sp17 using following commands
./STARTUP confighostagent SID  and getting an error message:-

Set root user and root group as owner of files in /usr/sap/hostctrl/exe/operations.d and /usr/sap/hostctrl/exe/descriptors.d

**** Configuring SUM Abap: /usr/sap/SID/SUM/abap/SUMSTART confighostagent RESTARTSHA=no 
****ERROR: SUM folder belongs to root or has root files!

and on local host unable to connect

[former_member262203]

TY nd

here is the all o/p you want

./STARTUP confighostagent SID# ./saphostexec -restart

-> Start /usr/sap/hostctrl/exe/saphostexec pf=/usr/sap/hostctrl/exe/host_profile <-

start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile

# ./saphostexec -status

saphostexec running (pid = 11010138)

11:52:41 30.09.2016     LOG: Using PerfDir (DIR_PERF) = /usr/sap/tmp

# kill -9 11010138

# cd /usr/sap/SID/SUM

# ./STARTUP confighostagent SID

**** The root directory to SUM is /usr/sap/SID/SUM

**** Checking SID parameter[SID] and parsed one: SID

**** The SUM directory is under SID /usr/sap/$[SID:#required]/SUM

**** The saphostagent command would be /usr/sap/$[SID:#required]/SUM/sdt/exe/SLProtocol.sh

**** Set root:sapsys as owner of /usr/sap/hostctrl/exe/operations.d and /usr/sap/hostctrl/exe/descriptors.d

**** Set root user and root group as owner of files in /usr/sap/hostctrl/exe/operations.d and /usr/sap/hostctrl/exe/descriptors.d

**** Configuring SUM Abap:  /usr/sap/SID/SUM/abap/SUMSTART confighostagent RESTARTSHA=no  ****

**** SUM ABAP: https://IDES:1129/lmsl/sumabap/SID/doc/sluigui ****

**** SUM benchmark tool: https://IDES:1129/lmsl/migtool/SID/doc/sluigui ****

**** SUM Java: https://<HOSTNAME>:1129/lmsl/sumjava/SID/index.html ****

**** SUM Dual stack: https://<HOSTNAME>:1129/lmsl/sumjava/SID/dual.html ****

**** SUM Observer: https://<HOSTNAME>:1129/lmsl/sumobserver/SID/monitor/index.html ****

**** Restarting SAP Host Agent ****

-> Start /usr/sap/hostctrl/exe/saphostexec pf=/usr/sap/hostctrl/exe/host_profile <-

start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile

**** SAP Host Agent has been restarted ****

**** You are using SAP Host Agent version: ****

**** hostagent release: 7.21 ****

**** hostagent patch number: 9 ****

**** Please check the central SUM note whether this SAP Host Agent version is sufficient for SUM operation ****

------------------------------------------------
Permissions are also okay...

SUM folder error resolved now but i am still unable to connect on localhost tried with port 1128/1129 on both

[Former Member]

Hi Sharad,

Please share the error you are getting while accessing the SUM from URL. also please check the followings.

1. server host name should be reaching (or use IP address).

2. check your host proxy setting (machine from you are accessing the SUM URL).

3. share the full URL you are trying to access.

Regards

Sunil

[former_member227283]

Login to server and try to telnet server hostname and port 1128 and check if port is listening  or not.

Or you can use netstat command to check of 1128 is up or not.

Or you can check saphostagent logs to check if host agent started or not.

Or check again S./saphostexec -status.

Regards,

Anil Bhandary

[Former Member]

Hi

What happens when you try to access SUM using https://IDES:1129/lmsl/sumabap/SID/doc/sluigui

url?

Also check if SAPHOSTEXEC service is not running under sidadm

If nothing works check the hostagent log files.

Regards

Prithviraj.

[former_member203538]

Follow https://apps.support.sap.com/sap/support/knowledge/preview/en/2515066 for this error