Hi Lucho,
As per my research this seems to have a really unconsistent behaviour and I am opening some incidents with SAP but still not getting answers. They always answer back saying to post my queries here on the Blog but their experts never answer so this becomes a bit frustrating. Only alternative is networking between consultants.
As per my tests, the CTICallWrap-upActions is not getting called never. I will be opening an incident shortly for this as your answer confirms that I am not the only guy who is facing that issue.
Regarding the CTICustomerSearch, I have realized that this BAdI behaves really unconsistent against the standard search. For example, if you have 3 accounts with the same phone number and simulate a call, you will be getting the possibility of reviewing the 3 accounts and Confirm the corresponding one. Hoever, if implementing the CTICustomerSerch enhancement, you can only return a single Customer ID; this will never take an agent to the point of reviewing multiple possible accounts.
Regarding the link you shared, I am not wondering to save the incoming data on our DB, I just want to add an EC for SalesOrders and need to convert the Account ID into Account UUID and send it somehow through an outport.
Let me know in case you get into any results.
Cheers.
Alejandro.
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