Intermittent message when logging onto SAC

[Stevie_M]

Hi,

I receive the following error message shown in the screenshot below when trying to log onto SAC. This message does not appear every time I try and log on it just appears randomly. The only thing it says is "Where to?" does anyone know what is causing this to appear.

Thanks.

[mfoeken]

Hi Stephen,

Ok, could it be that you are not always browsing to the full correct address of your SAC tenant? So you basically land on a page in the SAC application which is not restricted but there is no UI to navigate as well. I would say keep an eye on your URL when this occurs and post it.

Kind regards,

Martijn van Foeken | Interdobs

[Stevie_M]

Hi Martijn,

Apologies for the delayed response. I have bookmarked the URL so I should be going to the same URL each time. We have just had this happen on another client's tenant so something strange is going on. I think I will need to try and investigate this further.

[mfoeken]

Hi Stephen,

Is you SAC tenant connected to a custom IdP? What is the response when you browse to your SAC tenant URL via an incognito browser session in Chrome?

Kind regards,

Martijn van Foeken | Interdobs

[Stevie_M]

Hi Martijn,

Thanks for your response. The SAC tenant is not connected to a custom IdP it is just using a basic user setup in SAC. As I mentioned, the message only appears randomly so knowing when it is going to happen is hard to tell. I have just tried accessing SAC via an incognito session and it worked but it also worked when I tried it via a normal session.

I will continue to access it via an incognito session to see what happens if and when it fails.

Thanks.