Cannot load tile for Incident Management Dashboard

[gabriele_mutti]

Hi

After configured scenario IT Service Desk and Request on SAP Solution Manager 7.2 SP07 I cannot display tile in Incident Management Dashboard. I've checked oss note

2384798 - Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager

and related notes but the problem persists. Thanks and BR

[gabriele_mutti]

Hi Thales

I've already done steps you mentioned w/o errors for transaction Type ZMIV and ZMRQ

bw-setup.png

BR

[thalesvb]

Hello there,

Check and execute "Configure BW Reporting" step, both BW Content Activation and Transaction Types for Reporting. Only selected ones are collected for dashboard data.

BR

[gabriele_mutti]

Hi Yogesh, I've created user IM_ADM_<SID> and assigned all roles as susgested in configuration Step 8.4 of SOLMAN_SETUP in scenario IT Service Management. I've attached screen shot to show you roles assigned to user. Thanks and BRitsm-roles.pngitsm-dashboard.png

[patelyogesh]

Hello Gabriele Mutti

Hope you have a role assigned to the user

When you configured system it is creating demousers you can assign roles accordingly

-Yogesh