ALM, special containers for CCMS

[Former Member]

Hi,

We are looking to configure some specific alerts using the Alert Framework that will be generated by the CCMS. We already configure the Method that uses the FM SALO_SEND_ALERT_TO_ALM, the method is already assigned to the MTE and also we defined an Alert Category. So far the alert is working if we use dynamic text and if we receive the alert on an email, but we have a problem with alerts received on a pager or cell phone, we just received a short text without any meaning about the problem, just the alert ID problem.

We are looking for two things, even to improve the description generated for a SMS message, something more meaningful using the dynamic text of the alert category or stop using the dynamic text and use containers to generate a more meaningful message for both SMS and email type of alerts.

Somebody knows how this can be accomplished, which are the correct containers (ABAP Dic references or Data Types) that I can use to created a customized message based on the source of the CCMS alert.

THANKS in advance for your help,

Zareh

[Former Member · Accepted solution]

Hi Zareh,

There may be enough for you already without applying SP 12 and using the new auto-reaction method. (Although I am actually trying that myself and having my own issues).

Have you defined the variables available in note 796998?

This is how I have it:

SUBJECT_ALERT: SAP Alert: $SID $OBJECT $ATTRIBUTE

SUBJECT_ALERT_CONT: $CONTEXT

And this is what would appear in an SMS (I don't have SAPConnect set up for SMS but the alert inbox 'Short text' tab displays what gets sent for SMS):

SAP Alert: SMP SAPCCM4X.SERVER539.00 Availability CCMS_Selfmonitoring

These are the variables available in note 796998:

$SID System in which the alert occurred

$NODENAME Complete name of the monitoring node where the alert occurred (context, object, attribute)

$SEGMENT Segment name of the monitoring node (= $INSTANCE)

$INSTANCE Segment name of the monitoring node (= $SEGMENT)

$CONTEXT Context name of the monitoring node

$OBJECT Objekt name of the monitoring node

$ATTRIBUTE Attribute name of the monitoring node

Of course, the responsibility rules method mentioned by Thomas will be better (once I get it figured out).

Good luck,

David

Message was edited by:

David Hill

Message was edited by:

David Hill