Self-subcribe to specific integration scenarios to receive push notification directly to device

[Deepankar]

Introduction

We usually use either SOLMAN, CALM, or in certain situations, even third-party solutions to notify responders of different error scenarios. The most common method of notifications is emails, the creation of work tickets, or direct posting to MS Teams channels. All these methods rely on the owners of these applications to configure the responder emails.

In this blog, we showcase the capacity of push notification that directly gives power to the end-users to subscribe themselves to either the completion or failure of integration scenarios - circumventing the entire approval and delegation process. Push notifications are also non-invasive in nature as they do not flood the inbox with emails. This tool also facilitates subscribers to view the error that has simply occurred in the transactions.

The intention of this tool is obviously not to replace CALM/SOLMAN, but rather complimenting those products with another added flexibility (of self-subcription).

Advantage of push-notification:

There are several advantages of push notifications over emails (under obvious specific conditions). Some of them are:

• Push notification are easy to subscribe.
• Push notification add urgency to the message.
• Triggering mechanism can be fully customized.
• Non-invasive (no spamming).
• Mandatory interaction required - cannot be ignored.
• Empowering the end-user to receive information outside the conventional delegation process.

Tools used to create application: SAP CAP and SAP UI5.

Architecture

Comparison of this tool (notification feature only) with SOLMAN, CALM.

As we can see above, this tool empowers business users to receive notifications directly to their devices when integration scenarios of interest are completed or fail. They can also view the logs of the message processing to view more details of the execution. However, this tool is not completely devoid of administration - the admin of this tool can view all the subscription that exists, and can also delete user subscriptions if required.

Above is the HLL architecture of the tool. This can be easily deployed to cloud foundry in BTP which has HANA cloud. Following are the salient features of the application:

• User can self-subscribe to any integration flow and will get notified in case of completion or errors.
• User can self-subscribe different scenarios to different device.
• Administrator can delete the subscription of any user.

Demo

Conclusion

SAP BTP is all about delivering innovation for the clients. This app coupled with SOLMAN and CALM will further enhance the notification experience for the customers who wants to be informed in the occurence of important events in mission critical interfaces. Now never miss an event.

DM Deepankar Bhowmick to discuss more interesting ideas around integrations and implementation of highly customized solutions.