Updating SQL Database SAP Partner Issues

[rashantha]

Hi, I am hoping that someone will chime in on this.

Our current charged us 16 hours to update a 10GB database from SAP B1 9.3 to 10. 

After I challenged the time billed to update the database they stated they spent 5 hours downloading and uploaded 10GB files via OneDrive!!!

As a SAP consultant is it standard practice to charge for OneDrive data transfer. Is the SAP Consultant watching the screen as OneDrive transfers the DB!

[Abdul]

Hi, 

Commercials vary from company to company and it depends upon the agreement you have with your partner. 

I think the SAP community is not the right platform to discuss the commercials and billing, it is more about discussing issues related to SAP applications and related products.  

[rashantha]

I understand what you are saying. Where else can you talk about issues such as this. This is an integral part of the SAP ecosystem and all I want to know is the norm about file upload/downloads. As an IT consultant, even 20 years ago when file transfer was not easy we never charged for such things.