Map not display in SAP Asset Manager (SAM) on Android

[Aurelien]

Hi,

We have set up SAP Asset Manager 2110 on our S4 on premise system. The map shows up on IOS but not on Android where it's just blank!

Any idea how to fix that ? I have found any notes on this.

Thanks

Aurélien

[muhammad_rafay]

Does it show any error? Usually, it could happen when you didn't build the client for Android currently. Are you sure that you are copying the Android extensions before running the create cleint command or are you using out of the box client?

[steve_nichols]

Please add ESRI API key.

https://launchpad.support.sap.com/#/notes/3152177

[steve_nichols]

The most common reason for a blank screen on Android is the ESRI API key is misconfigured or missing. Please see SAP Note: https://launchpad.support.sap.com/#/notes/3152177

Regards,

Steve

SAP Service and Asset Manager

[former_member652920]

Hi Steve,

Thanks for your response and details.

Hi All,

The reason map shows for iOS but doesn't show for Android when no API key is present is due to a change ESRI made for Android. In the past iOS and Android worked the same on older versions of ESRI. An exception is now thrown on Android when the API Key is missing, thus causing the blank map.

In next release SAP will handle this and map will show even if API Key is missing.

A valid Esri License API key is required for map to view the map.

Regards,

Raj Singh

[former_member826678]

Hello Aurelien,

We are facing the same issue but in IOS and Android for SAM 2110. Appearing Blank in both.. So please share any solution.

Regards

[Aurelien]

Hi,

So far not. I haven't look for recent notes although.

Kr

Aurélien

[former_member826678]

Hello,

I opened a SAP OSS, so i'll let you know.

Thanks

[former_member652920]

Hi Aurelien,

we are facing the same issue in SAM 2110 version. Did you find any solution or SAP note for Map issue in Android. Please share.

Regards,

Raj Singh

[Aurelien]

Hi,

So far not. I haven't look for recent notes although.

Kr

Aurélien

[elavarasanselvam]

Hi @aurelien,

We are facing the same issue currently. Did you find any solution for this problem?

Regards

Ela

[Aurelien]

Hi,

So far not. I haven't look for recent notes although.

Kr

Aurélien

[Aurelien]

Muhammad Rafay,

It doesn't show any error. We didn't build up the client, we took the one from tthe Android store.

Any idea?

[steve_nichols]

You need to add the ESRI API key.

https://launchpad.support.sap.com/#/notes/3152177

[rileycharkopwc]

We are having the same issue with a 2205 build.

[steve_nichols]

Please add ESRI API key.

https://launchpad.support.sap.com/#/notes/3152177

[rileycharkopwc]

Thanks Steve, I will try that.