Need advice from ISU FI-CA functional consultants. We have currently single dunning level where we charged consumers straight 10% of electricity charges if fails to pay within the pre-configured days (for example 14 factory calendar days for regular consumers). Now we have requirement that we need to charge 5% of electricity charges as late payment surcharge if consumer paid after due date within 3 days and after 3 more days (i.e. 17 days), charge 5% of electricity charges (total 10% of initial posted electricity charges).
How can we cater this requirement from Payment terms (or terms of payment), or dunning procedure, or dunning level.
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