about returns

[Former Member]

sir,

for example a customer placed an order for 10 no and billed it,then the customer asked to cancel the bill and asked for returns.

While checking, the sales order was changed from 10 no to 14no.

How can we process this. Is with ref to bill or with ref to order,

clarify me

thank u

[former_member204513]

Hi Supraja,

-->The returns order (RE) will be created with reference to the Billing document which you have created with reference to the outbound delivery.

How much quantity he is going to return that details you need to be enter in the RE.

-->Based on the returns order the returns delivery will be created and PGR will be done.

-->The credit memo will be created for that customer, with reference to the reuturns order(RE) or returns delivery that is based on the business rquirement and copy control settings.

I hope it will be crear for you

Regards,

Murali.

[former_member217082]

HI supraja

So as the customer placed an order for 10pcs and in order 14pcs have been entered , that is the reason customer has asked for returns .

As the billing document has been passed to FI consultants then he has to pay for that 14 pcs to company initially and when he returns that excess stock which is of 4pcs , Then we raise a credit memo for that customer through Returns order (RE), with reference to billing document number as the final quantity is decided there only.

you will be issuing this credit memo to that customer. and this credit memo can be used by the customer in the later transactions

by that customer

Reward if useful

Regards

Srinath

[Former Member]

The billing doc is the confirmation of a sales order. So we need to do returns with ref to billing doc