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Regarding claim creation as a follow up document for service call

Former Member
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Hi friends,

We have process like through dealer service call we can create claim call as a followup, but here the thing is that for suppose service call has got 1 line item of 2 quantity I should suppose to create 2 claims with each of 1 qty. or I should suppose to create one claim with 2 qty. But in present scenario I can create multiple claims, which should not suppose to happen. At present it is giving prompt with all the items and qty.details when I click create followup option. Is there any way to solve this like first time if I create one claim with 1 qty, next time in prompt it should display item with remaining qty. i.e. 1 only. Kindly clarify me.

Note: Through web we are using this process to create claim.



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Answers (1)

Answers (1)

Former Member
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Hi Steve,

If the Machine product has a spare part which is failed and service call has identifed from the customer that both the quantity is for the same Machine product then one claim with two qty will work. If the same customer has raised a service call for two machine product's and one spare part each then two claim transaction each one qty is required. Currently in our project the dealer is allowed to raise a claim with two different line item and not same line item more than one qty. The business logic behind this is same spare part which is failed cannot be serviced again within 30 days time...

Hope this clarifies