on 2018 May 03 1:32 AM
Within a new tenant, we find an issue and attempt to send it to SAP for support. The C4C ticket is created - and stays in status New but no corresponding SAP incident is generated. It shows in the list of incidents but no external ID is populated.
Why would this occur? How can it be fixed?
Hello William,
Further you can refer the Blog: All About Incident in SAP Business by Design(ByD).
Regards,
Ankit K
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