on 2022 Jan 21 1:54 PM
Hi all,
we have a web service C4C (SOAP) --> Cloud Integration on CF --> Cloud Connector --> 3rd party server providing PDF services (SOAP)
We experience a "broken pipe" error as described in https://launchpad.support.sap.com/#/notes/3117499. In the note as a possible resolution it is adviced to increase the sender timeout.
How, if even possible can we increase the sender timout for a C4C consumer (sender) web service
Many thanks and kind regards
Jens
I've received an answer from a colleague of mine therefore it's no official SAP statement but he had this issues earlier and it seems the load balancer of C4C is explicitly configured to cancel connections after 5 minutes and this configuration can not be changed. Maybe we can get some official statement via incident since I haven't seen any documentation on that behaviour.
The solution for us is to package the requests in smaller batches to be sure we're under 5 minutes. If this is not possible in your usecase you could transform the requests into an asynchronous call (e.g. by queuing in CPI if you're using it) but of course this means a major change in your architecture if you need to continue working with the response.
Cheers
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We do have an incident open for this currently. Unofficial guts feeling of the current SAP asignee of the incident also leans towards load balancer / proxy in outbound of C4C and he also mentioned the 5 mins (albeit I kinda pushed him to the 5 mins topic to be honest)
Currently we need to provide some Cloud Connector logs, so let's see if there's a different reason for the issue.
If load balancer would be the reason I also only see changing architecture because we need a "one shot" request that results in a PDF which seems to take quite long to complete.
Many thanks so far, I keep you posted
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