Auto-response to customers who email to ‘reply-to’ email address in Email Campaign

[former_member601733]

Hi All,

We are using SAP 365 for our email Campaign. Some customers reply back to the email send by campaign. Do we have any option to send autoresponse.

Regards,

Selvam

[former_member226]

Hi,

Yes, you can do this by configuring a trigger-based campaign for interaction type "Inbound Email" as the trigger and configure a follow-up action to send emails to such customers as "auto-response".

Note: You may need to activate the trigger in the "Manage Your Solution" app in order to configure a new campaign using this.

Thanks

Saurabh