GRC AC 10.0: Info about rejected roles in the CUP Email

[Former Member]

Hello all,

the GRC componetent CUP seems to be technically mature in comparison to Role Management component, but there is one thing where I am not sure, is it an error or did I miss some config parameters:

When the CUP Request ist closed, the user gets an email (Template ID: GRAC_AR_CLOSE). Not all of the roles were approved, some of the roles were rejected. But the user gets an email where only the approved roles are listed:

We would like to inform the user about the status of all roles in the CUP requests: which roles were approved and which roles were rejected. Is it possible to configure in MSMP Workflow?

Right now we have the following setting:

Thanks,

regards Sabrina

[Former Member · Accepted solution]

Hi Sabrina,

To notify the requester for the roles which got rejected, you can try with Email notification template: GRAC_MSMP_ERM_REJECTED for the for the message class.

You can create custom version of this template. For more understanding on how to customize the Email notification template, you can refer to: http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/605077fc-3577-2e10-e1a6-a743514d4...

Hope this helps, Let us know if you face any issues.

Regards,

Ameet