About john_steven

john_steven · 02-09-2012

Hi All,I configured text determination as mentioned below1. Create Text ID2. Create Access Sequence3. Assign the Text ID in the Text procedure and also the access sequence.4. Also selected the option "Text will be displayed during copying.Now the pro...

john_steven · 10-24-2011

Hi All,My Customer needs AMC to be configured. But right now they don't have any standard process. So what will be the best process? Also let me know the steps for configuring this process? Thanks a lot for your help in advance.Client needs AMC for t...

john_steven · 10-22-2011

Hi All,I need to configure the warranty process for one of my client based on the process mentioned below. Please let me know the process to configure it in CS. Thank you very much for your help in advance.Customer will report a problem and it is log...

john_steven · 10-09-2011

Hi All,I need some help to map the scenario below.After creating invoice for the machine, my client is providing installation and training at free of cost as the machine price includes all these costs. But he needs to capture the installation and tra...

john_steven · 10-07-2011

Hi All,My client requires the reports mentioned below1. Tracking of frequently failed items and reasons for the same. 2. Machine Model wise problems report.3. Machine Model wise down time report.4. Model wise machine repair time report.Are there any ...

john_steven · 11-14-2011

Hi Aswin,Do you have any idea about the warranty process mentioned above. If so can you please explain the process to configure it.Regards,Steven

john_steven · 11-14-2011

Hi Puspha,Am new to the Customer Service module. Can you please help me in mapping the below scenario in CS.Client Process1. Customer will report the problem and the complaint is logged2. Technician will visit the client place and solve the problem. ...

john_steven · 11-08-2011

Hi,I am working on AMC process. Please confirm me whether the process mentioned below is correct or not? Also let me know if there are any changes required.Service contract will be created as per the requirement.As per the service contract the Servic...

john_steven · 11-07-2011

Hi Srinivas,Thank you very much for your reply. But here there are 2 scenarios for my client. 1. Machine with warranty (Service will be done at free of cost and if any Spares are used they will be charged)2. Machine without warranty (Both Spares and ...

john_steven · 11-07-2011

Hi Srinivas,I check that link, but i am unable to understand the process completely. Can you please let me know the steps to configure the AMC process for the below scenarios. i) Includes only Machine services.ii) Includes Machine services and spares...

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Text ID in Display mode in Text Determination

AMC Process

Warranty Process

Installation Report

Reports

Re: Equipment warranty check based on conditions

Re: Equipment warranty check based on conditions

Re: AMC Process

Re: Warranty Process

Re: AMC Process