Hello colleagues!
I have a question about workflow rules to determinate sales unit depending on the selected field on a sales order card.
For example, i have two sales units: "Sales unit 1" and "Sales unit 2", i need Sales unit 1 to be automa...
Hello experts!I have a question about TG schedule.
For example, we need to repeat it every day. I choose "Recurrence" and then a feild with Recurrence period is empty. How to fill it?
Best regards, Alex.
Hello colleagues!I have a question about CPQ integration.
I found this guide: https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1811/en-US/41204b32f92c487b8df97188452a83ca.html
It is said, that i need to make short setup in CPQ.
So i...
Hello colleagues!
I have a question about some functions of SAP Service Cloud CTI Client Adapter.
Is it possible to forward an incoming call to any another employee?
For example, I am a manager of a call center. And i have an incoming call from...
Dear Kaushik,I have read blogs you sent, but still do not really understand, how cloud connector could help me.Not a single word about cloud connector was mention in guides for CPQ.Thanks,Alex.
It seems that I began to understand why i can't transfer call.I use pretty simple CTI adapter. This adapter allows to simuate calls. With the help of this adapter we can just have an idea how the callcentre works. But if we want transfer call we nee...
