Using SAP Signavio Process governance with Service now for ticketing and reporting

[LauraCamp]

I am working with a client who is curious if any others have used ServiceNow for requesting additions or changes in SAP Signavio Process Governance? If not, how do you manage these requests? Thanks for your help! SAP Signavio SAP Signavio Process Governance 

[vp_nbn]

We are using ServiceNow for Signavio-related requests relating to license/ access, but not for new workflows or updates to them.

[ManuelTae]

Hi Laura,

I am part of SAP Signavio Product Management. Can you share more details what the customer wants to achieve? Is it about requesting process changes/enhancements via ServiceNow ticket? Or triggering a workflow/case in SAP Signavio Process Governance via ServiceNow? 

Thank you and best regards

Manuel 

[ManuelTae · Accepted solution]

Hi Laura,

I am part of SAP Signavio Product Management. Can you share more details what the customer wants to achieve? Is it about requesting process changes/enhancements via ServiceNow ticket? Or triggering a workflow/case in SAP Signavio Process Governance via ServiceNow? 

Thank you and best regards

Manuel 

[SrinivasChaithanya · Accepted solution]

Hi Manuel, Thank you for your response. We aim to streamline and automate the management of Dictionary items in Signavio Process Manager. When a user requests to add or modify a dictionary item, they would submit a form on Process Governance, triggering an incident in ServiceNow via API. The ticket is assigned to a Dictionary Manager responsible for adding, modifying, or rejecting the request, which should update the original case in Process Governance and, if feasible, automatically update dictionary entries.

[ManuelTae · Accepted solution]

Hi Srinivas,

thanks for the details. Calling a ServiceNow API via SAP Signavio Process Governance is possible using Script Tasks if the APIs are accessible via the Internet. Depending on the complexity of the integration, you can also consider trigger SAP Integration Suite or similar middleware solutions via SAP Signavio Process Governance and handle the connectivity to Service Now there. You can find an example here how SAP Integration Suite can be invoked within a approval workflow in SAP Signavio Process Governance 

If you need support, our Technical Services consultants can help on a project-level. 

[SrinivasChaithanya · Accepted solution]

Thank you Manuel.

[SrinivasChaithanya]

Hi Manuel,

Thank you for your response.

We aim to streamline and automate the management of Dictionary items in Signavio Process Manager. When a user requests to add or modify a dictionary item, they would submit a form on Process Governance, triggering an incident in ServiceNow via API. The ticket is assigned to a Dictionary Manager responsible for adding, modifying, or rejecting the request, which should update the original case in Process Governance and, if feasible, automatically update dictionary entries.