on 06-21-2016 9:58 AM
Hello All,
I am unable to push one particular Enterprise app to enrolled iOS device, it seems to be working with other users with same iOS version.
All apps pushed and downloaded on affected user but one enterprise app unable to install.
Error: Download is in queue and vary.
iOS version: 8.4.1
AFARIA 7 SP04 HF19
Regards,
VP
Hi V P,
Hope you are doing well!!
So,do you have any other enterprise apps being installed on this device through Afaria except this particular app?
Do you have any restriction policy for this device for the enterprise apps?
Can you capture the IPCU logs from this device if possible? http://service.sap.com/sap/support/notes/2099152
Kind Regards,
Sushmitha
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Hello V P,
Can you check the Package tracking logs for this app on this device? Send us the screenshot.
Do you have enough space on the device? Can you check the INV folder?
Is "Install" required or optional in the app policy? If "Optional" you can try rebooting the device once and see if you can install the app again on the device.
Kind Regards,
Sushmitha
Hello V P,
Please take a look at this http://service.sap.com/sap/support/notes/2142519.
Kind Regards,
Sushmitha
Hi , there are two parts to that KBA that need to be implemented. I suggest you set up another policy and do not deploy via MDM in addition to being set to optional. The problem is likely similar or same root cause as this KBA describes, and the only way to work around it is to use the old style of app deployment instead of MDM deployment (or to wipe and re-enroll the device). This error comes from iOS a lot less often these days, but we still do see it occasionally... and when it occurs, the problem won't impact every device for that app, and the impacted device may be able to install other apps via MDM.
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