SM7 SP3 Partner-dependent do not work

[Former Member]

Hi,

I am configured Change Request Management,  I configured Support Team Determination with success and now I am trying to set up a notification e-mail with a status change.

In SPPFCADM transaction, in my action,  the case Partner-Dependent is checked.

In Processing Type, Method and SmartForm are assigned. Condition is good.

My problem is that action in CRM UI is not displayd. When I unchek case Partner-Dependant, my action is displayed.

Can you please, tel me how can I resolve that ?

Thanks a lot,

[Former Member]

Hello Melanie,

Did you marked checkbox 'Display in toolbox' on action definition ?

BR,

SAPFan

[Former Member]

Yes, 'Display in toolbox' is chechked. When I uncheck "Partner-Dependent', my action is dysplay.

[Former Member]

Hi,

Please check if partner-dependet in action definition is maintained in partner determination procedure assigned to your transaction type. You will find it in SPRO look for 'Define Partner Determination Procedure'.

BR,

SAPFan

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[Former Member]

Partner determination procedure is assigned to my transaction type

[Former Member]

The problem is really when the case Partner-Dependent is checked

[Former Member]

Hi,

Could you check this note 1645931 - Partner Dependent actions are not scheduled when same partner is used in multiple partner functions ?

Also read this post looks like similar to yours

http://scn.sap.com/thread/1112252

BR,

SAPFan

[Former Member]

My action is displayed now. The problem was that partner function was empty.

In my action profile, i define method smartform but email doesn't work.

Can you help me?

[Former Member]

Hello there,

Please share logs for the action form crmd_order tocde for proper incident message. Also check the SOST tcode.

Please read the post http://scn.sap.com/thread/3265992 I`ll see where to look for the log files.

My action is displayed now. The problem was that partner function was empty.

Could you show as where excatly the partner fuction wasn`t maintained?

BR,

SAPFan

[Former Member]

I work on Solution Manager 7.1 SP3.

What are the difference with SM 7.0 for mail configuration?

[Former Member]

IMO there is no difference.

[Former Member]

In SOST transaction, no email is sent. And in log action, smartform method doesn't work, only HF_SET_STATUS work.

What smartform use?

[Former Member]

Hello,

Could you paste the print screen from crmd_order as shown below. I need to see the logs to investigate the problem.

http://scn.sap.com/servlet/JiveServlet/showImage/2-13657031-156005/actions.jpg

BR,

SAPfan

[Former Member]

I don't use crmd_order. I use solman_workcenter to create ticket ZMCR

[Former Member]

OK, use the solman_workcenter tcode, click on the proper Rfc ID.

New window should open in web browser go to Scheduled Actions assignment block find correct action and click on the link i status column. New window should contain the log for the action. Please add the screenshot of the log.

BR,

SAPFan

[Former Member]

There is not SMARTFORM Method while method is defined in action

[Former Member]

My screnshoot

[Former Member]

Hello,

Go to conditions and check the tab 'Processing details'  clear checkobx 'Default Settings for Action definition' than you can change method than you set smartform to be processed.

Please change settings and come back with update.

BR,

[Former Member]

Hello,

I uncheck "Default Settings for Action", when i change status with my action, ticket is closing.

My customizing is good, i don't understand error.

Thanks for your help

[Former Member]

Hello Melanie,

Lets leave this action. Create a new one based on SMIN_STD action profile and SMIN_STD_MAIL_PROCESSOR as action definition. Set proper partner func. and customize conditions for this action.

Previous action IMO set the status of the ZMCR on save, check "Default Settings for Action" again.The new action will be responsible for sending e-mail to Rrquester.

BR,

SAPFan

[Former Member]

Hello Melanie,

Lets leave this action. Create a new one based on SMIN_STD action profile and SMIN_STD_MAIL_PROCESSOR as action definition. Set proper partner func. and customize conditions for this action.

Previous action IMO set the status of the ZMCR on save, check "Default Settings for Action" again.The new action will be responsible for sending e-mail to Rrquester.

BR,

SAPFan

[Former Member]

My problem is solved.

I followed SAP Tutorial" send_mail_via_action"

Thanks for your help