SAP GUI 7.40 - Window flashes

[alvaro_pedrosa]

Hi

I searched and i couldn't find anyone with this same issue.

Since I upgraded to 7.40 I noticed the following behavior:

When I'm in a pop up window and I press enter to validate a value the window flashes. disappears and appears in a split second.

This was something that didn't happen before in 7.3.

Downgraded to 7.3, stopped happening

Did a full uninstall and fresh  7.40 install, started happening

Tried in 2 different PCs and they have the same behavior.

Video showing the problem

7 40 VA02 - YouTube

Video showing normal behavior

7 30 VA02 - YouTube

Thanks

[LutzR · Accepted solution]

Hi Alvaro, I have never seen an error like this with SAP GUI. But I saw something comparable with a different application quite a while ago. That one was solved by a grafics driver update. GUI 7.40 is based on new Microsoft C-Libraries. So this might reveal incompatibilities / driver glitches.

Regards,

Lutz

[alvaro_pedrosa · Accepted solution]

I did upgrade graphics drivers

I also tested on another desktop and also a laptop.

I also opened a ticket with my company's SAP support in Portugal, ROFF, and they informed me that they updated SAP GUI 7.40 in another company and they have the same behavior.

[Matt_Fraser · Accepted solution]

I would say that you should open a Customer Incident with SAP Support, but I guess your support provider would do that on your behalf. Otherwise, besides making sure your graphics drivers are up-to-date, also make sure you're up-to-date with Windows Updates.

Also, I've realized that we're not quite in the right forum for SAPGUI questions. You might get more help if we ping the space. We might be able to get a moderator to move the discussion there. Pinging and for that.

[jude_bradley · Accepted solution]

Since 7.40 gui is built on visual studio 2012, it might be worth updating the dependency libraries

https://www.microsoft.com/en-us/download/details.aspx?id=30679

For a 64bit OS, ensure you are installing both 32 and 64bit libraries as SAPgui is a 32bit application,but for a 64bit OS, you also need the 64bit  vs2012 files too.

Regards,

Jude

[alvaro_pedrosa · Accepted solution]

Thanks

I installed both update 4 and update 5 and the problem persists

[jude_bradley · Accepted solution]

Did you open a support incident yet? Please do so, and upload the video file that you've shown, or send a link in the incident to the video you've posted.

For starters, do an install check by running "nwsapsetupadmin" and upload this to the incident to show if there are any errors or the install check is fine.

Regards,

Jude

[Matt_Fraser · Accepted solution]

Jude, are these vs2012 redistributable updates part of regular Windows updates? I.e., if a PC is kept up-to-date for Windows, is there still a need to separately push out VS updates?

[jude_bradley · Accepted solution]

Yes. that's correct Matt, but some companies delay these updates or there are newer versions of the same files available online. At home I tend to have issues with dependencies where the latest version was not installed. In the work environment, it might be a different matter though

Jude