SAC: Direct Live Connection to HANA and iOS App

[Thorsten3]

Good Morning!

We use the direct live connection to connect our SAP HANA database.

Since the cloud update 2018.3.0 we can not use the iOS App, because the get the remote login popup (in earlier versions we didn't had the problem). If I try to login, the popup is shown again and again and again ...

If I use the browser, it works normally.

Do you have the same problem?

Greetings

[former_member265732]

Hi,

we're facing the same issue. Following the details of our case:

• SAC Server Version: 2018.4.1
• SAC iOS App version: 2.17.1
• iPad Pro (A1474) with iOS version 1.2.6 (15D100)
• Hana Live Connection between SAC with Direct Connection Type and User Name and Password as Authentication Method
• We tested the URLs : https://<HANA_SERVER>:<HANA_PORT>/sap/bc/ina/service/v2/GetServerInfo from our Safari browser and it works

Do you have any suggestions?

Thanks in advance for the support.

Best Regards.

Denis

[julian_jimenez]

Hi Denis,

I missed your question.

Have you checked the error message that you get in HANA indexserver traces? Is it considered an incorrect username/password?

Regards,

Julian

[former_member8403]

Hi Denis, your incident has arrived to SAP Product Support. We'll be getting back to you shortly.

Cheers,

Mark

[former_member265732]

Thanks Mark, after we reported the issue it was documented in KBA 262999 (as you reported below).

Regards.

Denis