My customer is moving from ECC to RISE, MPLS issue

[Lojane]

My customer is moving from ECC to RISE and we are having major delay (2 months) in the MPLS connectivity between ISP provider and C4C. Is there any resource or team that can help us move forward with the project?

[Amin_Omidy]

Hi Lojane,

To troubleshoot the two-month MPLS connectivity delay between your ISP and SAP's C4C network, it is essential to set up a joint troubleshooting call involving your on-premises network team, SAP's network team, and the colocation provider. This collaborative approach allows each party to trace logs and identify the root cause of the issue. For escalation, you can reach out to your CSP (Customer Success Partner), who can help manage the issue and support project progress. The RISE Technical Service Manager (TSM) is another key contact, as he/she can address technical issues and liaise with SAP's internal teams. Additionally, the RISE Client Delivery Manager (CDM) can assist in overcoming delivery-related obstacles, potentially helping expedite the process and coordinate the efforts. If you already have an open SAP support ticket, consider contacting the Customer Interaction Center (CIC) to escalate the issue further. The CIC team can help arrange the necessary troubleshooting call as described and oversee the ticket resolution process.

Hope this helps move your project forward!
@Amin_Omidy