Mail to inbox on new workitem

[former_member569226]

Hi,

Whenever a workitem is created in SAP office inbox a mail should be sent to users inbox(outlook/lotusnotes) informing about the new workitem for approval. But in my case the mail is not coming to the inbox. I checked all the configurations and everthing looks fine.

Also the user is able to recieve mails to his inbox(lotusnotes) for other workflows.

What can be the reason for not getting mails to inbox.

Regards

MS

[former_member569226]

Iam not running any program for sending emails. Once the approver approves the document workitem is created in SAPoffice inbox and also mail is sent to his inbix(office/lotusnotes) automatically. I believe we need a logic in workflow for sending the mails automatically. Is there any other place we can check for the emails.

[Former Member]

If for the other workflow send mail step is configured you should do the same for this one also. Please do so and close the thread.

Thanks

Arghadip