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Promotion job stuck in running state

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We are upgrading from BI Platform 4.1 to BI Platform 4.3. Migration of data and instances has been via export/import to/from lcmbiar file. It has been a difficult process as 4.1 seems to have severe limitations on the size of the exported data. And now importing the data results in the imported job becoming stuck in the "running" state. Any help would be greatly appreciated. 

SAP BusinessObjects BI Platform 4.1 Support Pack 2

SAP BusinessObjects BI Platform 4.3 Support Pack 4

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