Create Business rule that changes the priority within the service call

[ruben_salazar1983]

Hi Team,

I need your help

Business rule that changes the priority within the service call

I want to create a business rule that changes the priority of a service call when it meets the following criteria..

Example:

1. A new field was created within the service call priority called "SUPER HIGH"

2. If I receive a service call that has "HIGH" priority

3. This service service call has type "installation"

4. I have a udf.customer in activities that contains the word "Customer VIP" on some occasions it appears with that value.

I want that when these 4 criteria are identified, they change the priority of the service call from "HIGH" to "SUPER HIGH" when found udf.customer = "Customer VIP" in a business rule.

Could you give me an example of how that business rule could be?

[ruben_salazar1983]

Hi @wendy.snyder

Thanks so much

But i need.make into bussines rules in FSM: