Reputation and points are not incrementing

[former_member229302]

Hi All,

I saw that this wasa reported before and it was dismissed, but it is truely happening.

I've had a point score of 68 for some time.  I added a resolution to and SCN question and the customer marked it as a correct answer and my pints wore not incremented.

See following link:

http://scn.sap.com/message/16548605

Any Help Appreciated,

Jack

[caroleighdeneen · Accepted solution]

We looked at the logs, and there appears to be a glitch, the accept event doeasn't appear to have been sent. Do you happen to know which day your anwer was accepted? It will help me investigate further.

I will assign the points manually; they should be up tomorrow.

[sanilbhandari · Accepted solution]

Hi

The glitch is around for a while. I have seen some of my points being reduced, even though they show up in the reputation tab, the most recent being today.

Regards

Sanil Bhandari

[JL23 · Accepted solution]

Your case is different and reproducible:

You got points for an answer where the discussion got rejected later.

It shows in your reputation tab without subject line:

And it also shows the reduction in your Expertise section for Finance:

[matt · Accepted solution]

Interesting - that wasn't there when I looked, so there must be some kind of delay.

[former_member229302 · Accepted solution]

Like a two week delay??

• Feb 24, 2016 3:43 PM                

[caroleighdeneen · Accepted solution]

I manually assigned the points this morning. Do you mean there was a two week delay between when you posted your answer and it was marked as correct?

, were you referring to Jurgen's screen shot? That was of Sanil's reputation history, not Jack's. Jack's points and correct answer action were not in the logs. Sanil's points were reversed when someone unmarked a helpful answer.

[former_member229302 · Accepted solution]

AH I see Mathew's Response. That screen shot was NOT mine.  Ignore.  I now see my points have increased

[former_member229302 · Accepted solution]

Not sure if you were able to retrieve the date

Feb 24, 2016 3:43 PM 

[matt · Accepted solution]

Yes I was. Thanks for the clarification.

[sanilbhandari · Accepted solution]

Hi Jurgen

Thanks a lot. I was not aware of the way to see the log, though have been on SCN for a while:(

Regards

Sanil