Customer Master to GTS failing

[former_member357054]

Hi GTS Experts,

We recently upgraded our GTS version to 11 (SLL-LEG V1100), since then we are facing issues with Customer master data transfer from feeder system (ECC) to GTS.We are able to manually transfer via executing the tcode /SAPSLL/MENU_LEGALR3 (Transfer Customers), however when the same is scheduled via batch job, the transfer is failing. The standard program 'RBDMIDOC' is scheduled as batch for message type '/SAPSLL/DEBMAS_SLL'. The job are finishing without error, but however the customers are not getting created in GTS system. We checked the logs via tcode '/SAPSLL/PARTNER_APPL' in GTS, but there are no error logs, indeed we can spot the customer log with green icon.

However in ST22 we have the following error,

Category ABAP programming error Runtime Errors DBSQL_DUPLICATE_KEY_ERROR Except. CX_SY_OPEN_SQL_DB ABAP Program /SAPSLL/SAPLPARMA_DB_UPDATE Application Component SLL

Any help on this is very much appreciated. Thanks in advance,

[former_member194424]

Have you also checked the related note 2884578?

[former_member357054]

Hello Satish,

Finally the issue is resolved. This was due to change pointer issue in the feeder(ECC) system. We noticed that for the master data transfer (RBDMIDOC), GTS was receiving all the partners (including existing partners) due to which the error occurred with duplicate data.We resetted the change pointers for Customer and Vendor in ECC using BD22. After resetting the change pointer, Customer and Vendor are transferring successfully to GTS.

Once again, Thanks for your inputs and help provided.

Regards,

Dhanesh Mohan