Customer Master to GTS failing

[Former Member]

Hi GTS Experts,

We recently upgraded our GTS version to 11 (SLL-LEG V1100), since then we are facing issues with Customer master data transfer from feeder system (ECC) to GTS.We are able to manually transfer via executing the tcode /SAPSLL/MENU_LEGALR3 (Transfer Customers), however when the same is scheduled via batch job, the transfer is failing. The standard program 'RBDMIDOC' is scheduled as batch for message type '/SAPSLL/DEBMAS_SLL'. The job are finishing without error, but however the customers are not getting created in GTS system. We checked the logs via tcode '/SAPSLL/PARTNER_APPL' in GTS, but there are no error logs, indeed we can spot the customer log with green icon.

However in ST22 we have the following error,

Category ABAP programming error Runtime Errors DBSQL_DUPLICATE_KEY_ERROR Except. CX_SY_OPEN_SQL_DB ABAP Program /SAPSLL/SAPLPARMA_DB_UPDATE Application Component SLL

Any help on this is very much appreciated. Thanks in advance,

[Former Member]

Appreciate your continued support on this matter Satish. The note you suggested applies till SP16, we are on SP17, so when trying to implement it, it says 'Can't be Implemented'.

[former_member194424]

Have you also checked the related note 2884578?

[Former Member]

Hello Satish,

Finally the issue is resolved. This was due to change pointer issue in the feeder(ECC) system. We noticed that for the master data transfer (RBDMIDOC), GTS was receiving all the partners (including existing partners) due to which the error occurred with duplicate data.We resetted the change pointers for Customer and Vendor in ECC using BD22. After resetting the change pointer, Customer and Vendor are transferring successfully to GTS.

Once again, Thanks for your inputs and help provided.

Regards,

Dhanesh Mohan

[former_member194424]

Hi Dhanesh,

Do you see any errors in the transfer log, in GTS?

Also, if have you created any custom partner functions, make sure they are defined in GTS

Rgds, Satish

[Former Member]

That's the strange part. The transfer logs in GTS system for these partners hwos success and status in Green icon. However in ST22 I can see errors which is the same I mentioned in the initial post.

Again, these are not custom partner functions. Standard ECC Customer and Vendors only, however the account groups(KTOKD) are custom defined ones. As far as I know, we don't configure any account groups or mappings as such in GTS. If you are aware of any such config, please let me know.

Thanks,

Dhanesh Mohan

[former_member194424]

Hi Dhanesh,

Please check OSS note 2835149

Regards,

Satish

[Former Member]

Hello Satish,

Many thanks for your immediate suggestion. I checked with our basis team and found that this particular note that you suggested "Cannot be Implemented" in our system. May be we have some components missing.

However I can give some additional information. We noticed that the Customer and Vendors of standard types (eg : Bill to , Ship to account groups) are getting transferred to GTS. The issue is only with custom 'Z' account group Customers and Vendors.