on 09-04-2014 11:40 AM
Dear WM Experts,
I seek your help in solution for a particular scenario.
My client accepts the customer-returns of faulty devices, repairs them and delivers back functioning device to customer. Faulty devices are received through a special returns sales order type (that is integrated with Customer Service module) and the repairs work is done via CS service order (IW32) which gets created directly from sales order. During repair, faulty components are replaced in the device and consumption of components is posted from service order using 261 movement. 261 movement reduces the stock in 914 interim storage (GI Area Production) and I'm trying to get the stock reduced from the actual production staging bin. I created a supply area, assigned it to the service order's work center and also created control cycle with the actual st.type and bin. But, service order is not recognizing the control cycle. In fact, I could not find the supply area value anywhere in service order. Do you know whether there is integration between CS and WM module similar to WM production staging for production orders ?
Best Regards,
Ashok
Never heard about the CS integration with WM however the business process you mentioned is quite possible.
if i look the flow of production order then system create a reservation number against the production order with all the detail (storage type and bin from control cycle) and at the time of consumption it picks the storage type / bin from the reservation table
when you create CS service order (IW32) could you please check whether there is any entry in the reservation table(RESB) for that or not
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
you may want read this blog from a SAP partner http://paperstreetenterprises.com/service-management-service-parts-staging/
where it is written that " service management has no integration with warehouse management "
But it talks about 3 different scenarios which may help you further in your process
Hi Ramesh,
For testing the CS-WM integration, I created a work center with usage 009 (All task list types) so that I can use it in both Production Order and Service Order.
Production Order did consider the Supply Area in this work center and its Control Cycle. ie. in reservation table RESB, supply area, destination storage type and bin were present. However, Service Order didn't consider the Control Cycle data. In RESB, supply area is populated but destination type and bin are not there.
So, I conclude CS and WM are not integrated like PP-WM integration.
As a solution, We got a new IM movement type created for consumption posting in MM and linked that to new WM movement type with automatic TO creation.
Br,
Ashok
Solution
Execute transaction LP10
Now you can run the WM preparation for the service order
Fiorenzo , Italy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
100 | |
8 | |
8 | |
5 | |
4 | |
3 | |
3 | |
3 | |
3 | |
3 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.