Delivery based Return Credit Memo

[former_member187236]

Dear All,

We have a scenario here, which says that-

When Customer Return the goods, We have to create the Return Order, then on behalf of that we will create the Return Delivery and then on behalf of Return Delivery we will create the Return Credit Memo for the customer.

The standard process says that Return process has Order Related Billing (so irrespective of delivery has been created or not we can create the credit memo.)

Well somehow i am able to manage the Delivery related Return Credit Memo in the system, but the issue which we are facing is:-

When i create a Return Delivery with reference to Return Order, the status of sales order turns to Complete and as soon as i do the PGR "still the status of the Return Order shows completed".

Now this where the problem is.

This should be like :

Return Order : Being Process

Return Delivery : Being Process (without PGR)

Return Delivery : Being Process (with PGR)

and once we create the invoice both the status should show as Complete.

Kindly suggest me on the same.

Regards

Parag Pandya

[former_member216231]

Dear Parag,

You can try the status profile concept here, and then check the same.

Regards

Pratik.