B1iF for SQL Server installation is giving error "Could not load dynamic library saplps"

[former_member686512]

Hi,
We are installing B1iF for SAP SQL server v9.3 PL08.
Installer runs okay in the begining but at 83 % installation wizard closes automatically and when we check the log file in Temp folder following message is written there.

SEVERE: com.sap.security.nw.lps.LocalProtectedStorage: Error loading JNI: C:\Program Files (x86)\SAP\SAP Business One Integration\IntegrationServer\Tomcat\webapps\B1iXcellerator\WEB-INF\lib\saplps.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform
Aug 02, 2023 3:47:48 AM com.sap.security.nw.lps.LocalProtectedStorage <clinit>
SEVERE: com.sap.security.nw.lps.LocalProtectedStorage: Could not load dynamic library saplps

We have tries unistalling the integration framwork multiple time with Revo Uninstaller (to remove any leftovers) as well, but it is still giving this same error.



Any help is very much appreciated.

Thanks

[nidhisingh14]

Hi mnomansajid

mnomansajidPlease do clean reinstall of B1if using below steps:

1. Uninstall the Integration Component

2. Clean up the folder %temp%

3. Delete the folder, where the integration component were previously installed, if it exists

4. Delete B1if / IFSERV database schema

5. Remove antivirus and firewall protection

6. Remove the Java from add-removeprograms section, if exists

7. Delete the hidden folder named "Zero G Registry" in "C:\Program Files (x86)\".

If you do notsee this folder, change the settings in Windows Explorer to show hidden files/folders

8. Open Windows Registry and delete thekey folders below:

----

32-bit server: HKEY_LOCAL_MACHINE\SOFTWARE\SAP\Business One Integration

32-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\Tomcatx

----

64-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP\Business One Integration

64-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\Tomcat6

System variables list.

10. From SQLServer Management Studio, go to SBOCOMMON database and delete/truncate all records from these 3 tables: SLSP, SLSPP, and SEVT.

11. Reboot the computer

12. Install the Integration component again

13. Restart the Integration service.

If you will still get same issue, please create support ticket using component SBO-INT-B1IF.

Thanks.

Kind Regards
Nidhi Singh
SAP Business One Support