Cash back payment in CCO

[Fedias]

Hi Experts,

We have a scenario that the customer buys EUR15 products. When he pay by his credit card, there is an option to pay EUR20 and the sales employee return him back EUR5 as "Cash Back".

this scenario is covered in CCO and then in SAP B1 Integration Framework the document comes with two payment lines. One line for the Credit Card incoming payment (EUR20) and one line for the Outgoing Payment (EUR5).

This transaction remains in the IF as INCONCISTENT with the message "005 - B1 Error (): Exception : DI Error: (-5002) Internal error (-5002) occurred-The di call #1 did fail."

How can we solve this?

[gunther_sandtner2]

Dear fediasvisionsoft,

This is a known error which has been reported by other CCO customers who are integrated with B1. Actually, the error comes from the B1 side. You need to update your B1 to get this issue resolved. See note 3035558 for details.

Best regards,

Gunther

[Fedias]

Hi Gunther

Is it included in the last patch?

We are using SAP B1 V10 FP2011. Is there any other way to solve without upgrading again?

[gunther_sandtner2]

Hi Fedias,

The fix is planned to come with Feature Package 2105 of SAP Business One 10.0.

I am not aware of a simple workaround. I'm afraid if you need the inconsistent receipt urgently in B1 you need to manually create AR Invoice + Payment in B1 directly. And then - in CCO Monitor - change the status of the receipt from "Inconsistent" to "Cancelled" (otherwise there is a risk of a duplicate once the fix becomes available).

Kind regards,

Gunther