Hello, In Focused Run can send Text message? If yes, is it out of the box solution When high incident got create in SolMan- ITSM? Thanks Yug

Hello, We have a 3rd part tool which trigger alerts. When the alert created in the 3rd part tool ..it should send that alert to SolMan and SolMan should create a incident. Please let me know if there is any API's available. Regards, Yug

In SolMan 7.2 SP10. I have already configured ITSM-Incident Management. Is it possible to trigger to Text message/pager alert to support team message processors, if Incident is of High OR Very High priority?