These days, basically all businesses employ CRM and ERP software – that's a given. Yet all too often, businesses use these systems as a crux – over-relying on the technology, while failing to consider the crucial customer retention and relationship s...

COVID-19 has shut down businesses around the world, forcing the remainder to work remotely. This poses challenges not only of a logistical nature, but from a customer-focussed point of view, too. Businesses must keep their customers engaged, while ex...