SophsterM
Product and Topic Expert
Product and Topic Expert
Member since ‎05-09-2013

User Statistics

  • 47 Posts
  • 1 Solutions
  • 76 Kudos given
  • 100 Kudos received

User Activity

What is information experience?Information experience helps users learn the software, navigate a website, and find help, so that they have a delightful experience. Or at least one that's not entirely frustrating! User Assistance Developers collaborat...
When designing software and providing help for software products, it is very important to build trust while onboarding users. What is trust and why do we need it?By definition, trust means "an assured reliance on the character, ability, strength, or ...
First, a little terminology...I'm using the term "robot" to refer to Artificial Intelligence (AI)/Bots/LLMs, in general. In addition, I'm talking about Large Language Models (LLMs) that can be used to process content in various ways. Basically, I'm r...
 What is Design Thinking?The official definition from the Interaction Design Foundation is:“Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solution...
When designing software, a website, or help content, it’s crucial to think about your users’ abilities and limitations, which are guided by cognitive psychology. These concepts help us predict user interactions and outcomes that help us decide which ...