SophsterM
Product and Topic Expert
Product and Topic Expert
Member since ‎05-09-2013

User Statistics

  • 49 Posts
  • 1 Solutions
  • 79 Kudos given
  • 114 Kudos received

User Activity

We don't need any help! This product is super intuitive!

05-10-2024
Well, we've heard the excuses...No budget for user assistance. We can do without.The developers can write the help.We'll develop the software, then think of the help, if we get to it.Do we even need help? This product is so intuitive.It's too early t...

What's a Great Information Experience for Users?

11-30-2023
What is information experience?Information experience helps users learn the software, navigate a website, and find help, so that they have a delightful experience. Or at least one that's not entirely frustrating! User Assistance Developers collaborat...

Creating Trust When Onboarding Users

08-24-2023
When designing software and providing help for software products, it is very important to build trust while onboarding users. What is trust and why do we need it?By definition, trust means "an assured reliance on the character, ability, strength, or ...

Using Design Thinking When Creating User Assistance

04-27-2023
 What is Design Thinking?The official definition from the Interaction Design Foundation is:“Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solution...

What Are Your Users Thinking?

02-13-2023
When designing software, a website, or help content, it’s crucial to think about your users’ abilities and limitations, which are guided by cognitive psychology. These concepts help us predict user interactions and outcomes that help us decide which ...
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