Greetings, We have configured one of our queues to a Hunt Group queue mode and assigned agents serving on the queue the below rights: Rights to serve in the particular queue.Rights to view statistics of a queue.Rights to manage queue’s contact hi...

Morning, I we are currently experiencing the following problem: Our clients are able to launch their CDT’s from their local machines but the application stays on the waiting status. We have collected their local logs and below are the fin...

Afternoon, I have installed SAP Contact center over a land scape of 4 servers. Two application serversOne Database ServersOne Reporting Server I have Configured and Enabled the Microsoft Distributed Transaction Coordinator service o...