What is the Use of Knowledgebase Article:
Use the standard C4C Data Source “Knowledge Base Articles” which displays all Knowledge Base articles that have been proposed or rereferred as solution for Service Tickets.
This data is captured when the...
About Library Functionalities:
Library is a SAP C4C functionalities, where users can upload and maintain documents which can be used on different C4C Business objects, as attachments.
The Library functionality can be used in SAP C4C to view procedure...
Now let’s establish the pricing concept of SAP CC.
The diagram below shows the pricing objects that exist in SAP CC.
SAP calls them just Objects, but let’s call them Pricing Objects to be precise.
(Note: Chargeable Item Class is not the same as Char...
Process Flow:
Request Creation:
Service Request creation includes required steps in SAP or Workforce Management, for creation of SAP CS order, releasing it and sending it to the FSM cloud. Various ways for the creation of CS orders are handled th...
Hello SAP C4C Experts,
I wanted to check Is there any mechanism in SAP C4C (cloud for customer) to set a user's access automatically lock after a set period?
We can set "Valid from and Valid to" dates in Business User creation page to set the val...
Hello Amita,Currently there are 3 level of folder hierarchy structures provided by SAP.But in each folder structures you can create/maintain n number of folders.Hope i answered your Qs.
Hi Sirgid,
Thanks for the blog. I have gone through this in detail but no getting the settings to be made for -> How to link Incoming emails to Interaction record activity Clip board. My Issue as:
Incoming emails (example: from Outlook to CRM) a...
