About former_member193450

former_member193450 · 01-11-2014

Good news first: The economic outlook for 2014 looks promising. One data point: The Organization for Economic Cooperation and Development (OECD) sees stronger growth ahead in advanced and emerging economies alike – albeit with more risks for business...

former_member193450 · 12-19-2013

It has been a marketer’s dream since “Marketing” got invented: Having all the data you need to predict customer behavior and engage with each customer one on one. Remember Don Pepper’s book “The 1:1 Future”? This was 20 years ago. But even today, rea...

former_member193450 · 08-01-2013

Rethink how to engage with your customersIf you are like me you spend a good amount of time online researching new products you are interested in… and in many cases you end up buying them on Amazon.com – because it is so convenient and reliable. This...

former_member193450 · 10-28-2011

“THERE IS ONLY ONE BOSS. THE CUSTOMER. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton (Walmart)Clearly, no business can exist without customers. That’s why every company ne...

former_member193450 · 02-04-2009

Since SAP is officially launching the new Business Suite 7 this week, I wanted to provide BPX community members with an update on what's new in CRM in this new release. Dubbed "SAP CRM 7.0" the latest release of CRM has been shipped to first customer...

former_member193450 · 05-10-2014

Great article, Jamie. Totally agree with the shift in the balance of power: clearly, customers are in control. My conclusion - although it seems paradox - is that in the age of the empowered customer you need to empower your customers (even more) in ...

former_member193450 · 02-04-2009

Usually at SAP, we announce GA once we met certain KPIs (# of shipments, go-lives, messages...) to make sure the product meets certain (quality) requirements for mass shipments; typically this takes about 6 months after ramp-up. However, a product ca...

former_member193450 · 05-12-2008

The analyics dashboards that were shown at Sapphire and in Jujhar's keynote have been build with business objects. A first set of dashboards for different CRM roles will be shipped with the next service pack (SP03).

former_member193450 · 05-08-2008

Hi Gregor,Yes, we will provide links to the presentations when available. Probably some time next week. Also I am finishing my blog about day 2 and day 3 at Sapphire today... stay tuned...Regards,Volker

former_member193450 · 04-15-2008

I really like this discussion about the new CRM UI... and while I understand that there are different opinions about whether a "solo run" of CRM makes sense when users are faced with the challenge of using multiple UIs (SAP and non-SAP) I would like ...

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