Could someone let me know how we can go about sending automated emails for Service Requests (SMRQ) when they've been assigned to a team? We currently have automated emails for RFC approvals and other change documents, but am not sure how to go about ...
Hi, Is it possible to default the Due By date during Service Request creation so that the date is + 5 days from the current? If someone could point me in the right direction, it would be much appreciated!Thanks,Dustin
We are trying to create a tableau dashboard to track some of our Service Requests in SolMan. One of the fields we require to do a calculation on, is the Due by field.
Does anyone know which database view or table the Due by field comes from?
Than...
We are running into an issue where Normal Change documents are not having their status update to "Imported to Production" after transports have been moved to Production. This seems to be intermittent with some Normal Changes sometimes updating and ot...
Is there anyway to sort the categorization schema by description in Solution Manager? Currently our categorization schema seems to be sorted based on the ID, but when end users are selecting the options, this isn't visible to them so there is no obvi...
Hi Dino,Thanks for the response. I've checked the messages regarding the status shift job you mentioned (/TMWFLOW/SCMA_ORDER_STAT_SHIFT) and have attached a screenshot below of examples where the status changed successfully vs unsuccessfully.Unsucces...
Thanks, these two notes are helpful, but it seems they kind of contradict each other. We would like the categories sorted alphabetically by description, but if we leave the sequence field blank, we are unable to select the appropriate categories as p...
Thanks, this is helpful. In this case, we are more so concerned with the end users' POV. Do you know if there is anyway to default these settings for all users?Regards,Dustin
