TLN not displaying

[harsha_jalakam]

Hello Folks,

We are trying to use the standard AJAX framework by assigning to a desktop and a standard SAP theme. However, when we try it accessing, the top level navigation is blank and we are not able to access any portal content.

Below is the screenshot for reference.

Please could you help us in understanding the issue?

Regards,

Harsha

[nickrankin]

Hi Harsha,

If it is only happening in Chrome you will need to apply latest EP-RUNTIME patches and dependencies. This is a known issue. Also check via a HTTP Trace that the NavigationServlet request works ok.

Best regards,

Nick

[harsha_jalakam]

Hi Nick,

The issue is seen both in IE and in Chrome browser.:(

[nickrankin]

Hi Harsha,

Check to see if there is any issues for the NavigationServlet request, screenshot attached. Sometimes load balancers, reverse proxies can cause issues here.

Additionally please check if the notes mentioned in Note 1715819 have been implemented, if they were please revert the changes,

Best regards,

Nick

[rohit_singhal]

Hi Harsha,

Could you perform the following checks:

1. Is administrator id able to view TLN?

2. Is the user id to which you have assigned the above desktop assigned portal roles?

3. Please take a HTTP trace (using developer tools from your browser) and check if any resource is not getting loaded.

Regards,

Rohit

[harsha_jalakam]

Hi,

Many thnaks for the response.

The issue is only with AJAX framework and classic framework, works with no issues.HTTP trace sends out all responses at 200 code.

[rohit_singhal]

Hi Harsha,

Could you also check if all iviews are assigned to proper containers and marked as visible in the AJAX framework page?

Regards,

Rohit

[harsha_jalakam]

Hi Rohit,

Many thanks for your response.

Yes, iViews are marked as visible in the framework page. This issue is seen with standard AJAX framework page which comes with the standard portal content ,hence we are bit confused whether if this is a product issue or not.