SFTP sender channel error

[Former Member]

Hi All,

I am facing different error with sender SFTP channel. In my scenario PI will pick the file from third party server.

Below are the details:

Initially requirement is PI needs to pick the file from " \From_RT" and I have tested the same and it got worked.

Now they have changed the directory as \From_RT\ActiveVersion, with this directory I am getting the below error. I checked with them it seems they could able to see the folder in their server but we are not.

I tried with old directory, for this also i am getting the below error.

Error: Polling directory not properly specified. Directory path name is case sensitive

Below is my channel config.

Please suggest me how to rectify this. I tried many ways by creating new channel, cache refresh and system restart, but no luck.

Appreciate quick help!

Thanks,

Gayathri.

[Snavi · Accepted solution]

Hi Gayathri,

did you tried the directory with forward slash

/From_RT/ActiveVersion

and what is the full error message , the first screenshot does not show full error message

[Former Member · Accepted solution]

Hi Navdeep,

Your solution worked in my case.

Thanks for your answer.

Thanks,

Gayathri.

[nitindeshpande]

Hi Gayathri,

While enabling SFTP, Port 22 has to be opened for the particular server and the server fingerprint must match.

All these things are happening in your case perfectly. Now the next thing is, the folder must be accessible for the particular user.

Now the problem is, the folders are not shared to access for your particular user. Ask your SFTP team to enable the sharing for the particular folder. I guess for the root folder access was provided and hence the access must be inherited to sub-folders too, but i guess it is not happening. Hence please ask the team to check the inheritance to the folder and provide the access to the username from which you are trying to access.

This is the same username used in your channel.

Regards,

Nitin

[former_member186851]

Hello Gayathri,

Try connecting to SFTP server using WINSCP or FileZilla and check if the directory exists

And try changing the path like below

\From_RT\ActiveVersion\

[Former Member]

Hi Raghu,

Tried, but same error.

[former_member182412]

Hi Gayathri,

Better to get the correct directory structure by logging into SFTP server using putty or any other client.

When you login you will see like below.

But when you give in the channel add ~ (home directory) before the directory because we still need to add the user home directory to the current directory.

Regards,

Praveen.

[former_member186851]

Hello Gayathri,

Did you try to login as Praveen Suggested?