Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS Last error code set: Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1

[Former Member]

Hi Experts ,

Currently performing EHP7 upgrade I have faced error during the configuration phase , below attached was the error screenshot .

error logs shows the below :

Executing module 'PREP_INSTALL'.

Execution of PREPARE module "Installation" begins at 20140302202456

# Starting phase execution with maxpar = 6, scheduled: 14x'-'

CURRENTPHASE PREP_INSTALL/SHDINST_OS
...started at 20140302202456
# Using phase log file 'SHDINST_OS.LOG'.
..finished at 20140302202457 with status ABORTED.
# Error message set: 'Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'H:\SUM\abap\log\SAPup.ECO' for details'

.begin dialog at 20140302202459

SHDINST_OS log :

1 ETQ399 Possibly the password for user ISNET\SAPServiceDEC entered in phase

1 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.

1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:

1 ETQ399 H:\SUM\abap\exe\sapstartsrv.exe -r

1 ETQ399 -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01

1 ETQ399 -U ISNET\SAPServiceDEC -P <PASSWORD> -e ISNET\decadm

1 ETQ399 and check if the service SAPDEC_01 can be stopped and restarted.

1EETQ399 Last error code set is: Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'H:\SUM\abap\log\SAPup.ECO' for details

1EETQ204 Upgrade phase "SHDINST_OS" aborted with severe errors ("20140302202457")

Kindly advice to fix

[Former Member · Accepted solution]

Hi Gaurav & Reagan ,

Thanks for quick response I have tried the above suggested solution before posting the message  it's not issue with the sapserviceSID password .

I have replaced current  SUM(shadow) kernel with Actual instance kernel  ..

bit wired but it worked ..

Thanks

Mohan

[Former Member · Accepted solution]

I am not sure this note helpful or not .Read this note 

1563660 - sapcontrol, <sid>adm authorization issues (SUM).

Regards

Maruthi V

[former_member214424]

replacing the kernel is not actual solution, this is the issue with recent days kernel.

Your original system kernel might be some old, that's the reason the issue got fixed.

the below note is the perfect solution.

1600846 - SUM calls sapcontrol without user credentials

[Reagan]

Hello

# Error message set: 'Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'H:\SUM\abap\log\SAPup.ECO' for details'

What does this log say ?

1 ETQ399 Possibly the password for user ISNET\SAPServiceDEC entered in phase
1 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.
1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:
1 ETQ399 H:\SUM\abap\exe\sapstartsrv.exe -r
1 ETQ399 -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01

Try to execute SAPSTARTSRV.EXE manually using the following syntax:
H:\SUM\abap\exe\sapstartsrv.exe -r -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01

Have you tried this ?

Regards

RB

[former_member182657]

Hi Mohan,

Solution of your issue is already present in SHDINST_OS.LOG

Possibly the password for user ISNET\SAPServiceDEC entered in phase
1 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.
1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:
1 ETQ399 H:\SUM\abap\exe\sapstartsrv.exe -r 
1 ETQ399 -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01
1 ETQ399 -U ISNET\SAPServiceDEC -P <PASSWORD> -e ISNET\decadm
1 ETQ399 and check if the service SAPDEC_01 can be stopped and restarted.

Read the log carefully.Have you performed the above mentioned steps from SHDINST_OS.LOG file at your end.

Also just give a full restart your server,up all the required services & confirm the execution of the phase.

Thanks,

Gaurav