ITS - Not working thru internet,

[lakshminarayanan_m]

Hi All,

We are using ERP6.0 SP 24. Few days before we have applied basis and abap

support pack from 22 to 24, after that we are not able to access ITS urlfrom thru internet.

From local network i can able to work

The following error was occuring,

____________________________________

W Wed Aug 17 19:47:53 2011

W *** ERROR => plugin: Unknown user agent type, not supported

'Mozilla/5.0 (Windows NT 6.1) AppleWebKit/535.1 (KHTML, like Ge

W *** ERROR => plugin: Browser verification failed rc: 1

[itspagat.cpp 872]

W *** ERROR => plugin: ItspAgat_InitContext failed, rc = 1

[itspxkrn.cpp 174]

W *** ERROR => Failed to create new session, rc: 0x1 [itspxx.cpp

713]

W *** ERROR => itsp_OpenSession failed rc = 1, send icf error page

[itsplxx.c 909]

M ***LOG W03=> [itsplxx.c 910]

W *** ERROR => ipl_OpenSession returns 1(ITSPE_FAILURE) [itsplxx.c

912]

W *** ERROR => Raise Last error:[13 from: itspagat.cpp:1124]

[itsplxx.c 1245]

W *** ERROR => RaiseError(sapdext) ITS_P:13 [itspagat.cpp 1124]

_________________________________________________________

Please guide me to resolve the issue, its very urgent

Regards

MLN

[former_member194364]

Dear MLN,

Check the following SDN Wiki first:

How to check the publishing Date of an Internet Service

http://wiki.sdn.sap.com/wiki/x/OYG8BQ

What 700 kernel patch are you using?

What ITS Service are you calling? WEBGUI?

Regards,

Oisin