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Dunning query

shraiya_nancy07
Participant
0 Kudos

Hi SAP gurus,

We would like to be able to maintain multiple email addresses for customers. For example this would be used where a customer has requested that dunning letters be sent to different email address to invoice comms.

I know we can populate multiple email addresses in the customer master data, just not show how you specify which email address is for what use (dunning or invoice etc)?

Could someone please help me?

Thank you

S Sinha

Accepted Solutions (0)

Answers (3)

Answers (3)

aman_goel
Active Participant
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Hi,

There is no way you can config the system to chose email address depending the type of the form - invoice / dunning etc. To achieve this, you need to do code changes in the program used to send emails using sequence number field in the customer master while maintaining the master data. The program can select the email id accordingly.

Regards

Aman Goel

RonnyF
Employee
Employee
0 Kudos

Hello S Sinha,

if you want to send an e-mail to different recipients, I recommend you to read the SAP note 2381678. There you can read a possibility which is available PDF documents or collections.

Best regards,
Ronny

shraiya_nancy07
Participant
0 Kudos

Hi ronny.friedericks :

At the moment, we are maintaining multiple email address for customer, see below.

Now , lets say we are sending out dunning letters to customer, they use the same email address(the first one) to send out the dunning letter, which is the same email address for sending out invoice,

For ex: customer 1234 wants invoice to be send out at invoice@abc.com

same customer 1234 wants dunning letter to be send out at dunning@abc.com

So, i would like to know if there is any way we config the system to say invoice go to invoice@abc.com and dunning at dunning@abc.com?

Thank you for your help in advance.

Kind Regards

S Sinha

SaschaWenzel
Advisor
Advisor
0 Kudos

Hi S Sinha.

Are you really talking about different email addresses for the same customer? If yes, then try to maintain different address types: dunning address, invoice address etc. Within the form, you can send get the correct address. If it's another department, like plant in location A, but shared service center in location B, you should use different BP and have alternative dunning recipients.

BR, Sascha

shraiya_nancy07
Participant
0 Kudos

Hi Former Member

Yes, its for the same customer.

Lets say I have one customer and i would like to use the first email address for sending invoice, second email address for dunning etc.

Now i would like to know how can i use different email address of same customer in different process.

Could you please guide me?

Kind Regards

S Sinha