SAP S/4HANA Service supports the set up and operation of functions and processes for service contract management, business solution portfolio management, service order management, service request management, service billing, and customer engagement.
When a company implements different ERP systems for different parts of the organization, the industry calls this a Two-Tier ERP strategy. A combination of on-premise/Cloud and cloud solutions enables customers to differentiate themselves from the market.
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SAP S/4HANA Service is a future ready solution including Master Data and Technical Object maintenance, Interaction Center, Onsite-service and In-house repair, and much more.
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Keep up with new innovations, such as the Service Management Overview app, released with SAP S/4HANA 2020 for the Service line of business.
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See how the integration of SAP S/4HANA with SAP C/4HANA Field Service Management enables a seamless service experience.
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Helps to structure, plan and set up all service relevant master data information in order to run service businesses in the most effective way. Learn more about each business capability by clicking on the links below:
Warranty ManagementService and Maintenance PlanTechnical Assets, Structures, and HistoryService Contract ManagementService Task Lists and CatalogsBusiness Solution PortfolioService Monitoring and Analytics
Supports running harmonized end-to-end core service processes. Enables the full operative scope of service activities from service activity planning to service execution up to service confirmation and settlement. Learn more about each business capability by clicking on the links below:
Service Request ManagementService Order ManagementService FulfillmentService BillingCustomer EngagementIn-House Repair ManagementComplaints ManagementSolution Order ManagementClaims, Returns, and Refund ManagementPackaged Service OfferingsService Dispatching and Scheduling
Helps you link your entire service value chain for better visibility, coordination, collaboration, and control of the service parts network. Learn more about each business capability by clicking on the links below:
Service Parts FulfillmentService Parts Warehousing