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SAP Service Cloud

SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service. Share your expertise, get help, and stay up to date in your knowledge of SAP Service Cloud.

Featured Content

Portfolio Overview

Orchestrate seamless service experiences to support your customers throughout their entire journey.

SAP Service Cloud

Portfolio News

Explore release highlights and view the roadmap for SAP Service Cloud.

Roadmap (requires an SAP ID)What's New - SAP Cloud for CustomerWhat`s New - SAP Field Service ManagementRelease Dates (requires an SAP ID)

Questions and Blog Posts

Find all portfolio-related questions and blog posts. Go below to find product-related posts.

Questions for SAP Service CloudBlog Posts for SAP Service Cloud

Microlearning Videos

Discover bite-sized video enablement content to help you to get the most from the SAP Service Cloud portfolio.

openSAP Microlearningenable.cx moved to openSAP Microlearning – FAQs

Expert Recommendations

Access the portal with field-tested, SAP-verified expertise and curated content.

SAP CX Works

Customer Stories

See how companies are succeeding with SAP Service Cloud.

Customer Stories

News Feed

Read the latest news & press releases about SAP Service Cloud.

SAP News Center

SAP Service Cloud Products

SAP Analytics Cloud

Find out more information about the product.

Product OverviewQuestionsBlog PostsMicrolearning Videos

SAP Conversational AI

Find out more information about the product.

Product OverviewQuestionsBlog Posts

SAP Field Service Management

SAP FSM content has moved! Please see use the link below to access the new landing page.

***NEW*** SAP Field Service Management Page

SAP Litmos Training

Find out more information about the product.

Product OverviewQuestionsBlog PostsSAP Litmos SupportSAP CX Wiki Page (requires an SAP ID)Microlearning Videos

SAP Service Cloud (known as SAP Cloud for Customer)

Find out more information about the product.

SAP Cloud for Customer Topic Page

Other Products

Learn about other products included in the SAP Service Cloud portfolio.

CallidusCloud ServiceMotivateSAP Knowledge Central by MindTouchSAP Self-Service Accelerator for Utilities by SEW