SAP Service Cloud

SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service. Share your expertise, get help, and stay up to date in your knowledge of SAP Service Cloud.

Featured Content

Product News

Explore release highlights, obtain an overview of new and changed features of SAP Service Cloud.

Watch What`s NewRead Release Notes

Learning Journey

Find the right training and certification with our visual learning guides.

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Key User Extensibility using Fiori

With the November 2019 (1911) release, HTML5 client is discontinued. Business users and key user now need to use the Fiori Client UI (aka Responsive UI – RUI).

Read the Fiori KUT BlogWatch the Webinar about using Key User ToolsCheck the SAP Cloud for Customer Extension Guide

New Support Channels for 1911 Release

Introduction of the new support channels, SAP Experts Chat and Schedule an Expert, available in built-in support after the 1911 release.

Watch the Webinar

openSAP Microlearning

Find short, bite-sized videos to complement your existing knowledge on SAP products.

Go to openSAP

2020 Release Schedule and Release Strategy Update

In order to reduce your planned business downtime, SAP Cloud offerings will harmonize quarterly release upgrades starting in early 2020.

Check out the Release Strategy 2020

Expert Content

SAP Service Cloud Portfolio Roadmap

Learn about recent and planned innovations for the features and functional capabilities of SAP Cloud for Customer.

View the Roadmap

Expert Recommendations

Access a complete source of field-tested, SAP-verified expertise, and carefully curated content with all the information you need to succeed with SAP C/4HANA.

SAP CX Works

Included Products

Learn about the products included in the SAP Service Cloud portfolio:

SAP Service CloudSAP Field Service ManagementSAP Knowledge Central by MindTouchSAP Conversational AISAP Analytics CloudSAP Self-Service Accelerator for Utilities by SEWCallidusCloud ServiceMotivateLitmos

Field Service Management Features

See how you can use the latest field service capabilities with our SAP Field Service Management (fka Coresystems) guide.

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Videos

Click on the links below to watch SAP Service Cloud videos on:

Enablement Portal - Enable.cxYouTube SAP Channel

Resources

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SAP Product Page

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